Quick extra question... Am I better 'complaining'/commenting about various travel issues on my current itinerary using the contact link posted in another thread, or faxing a letter to Customer Solutions? At the least I am expecting miles for the AC metal trip I booked rather than the UA connections that they gave me, at best proper compensation for the 16 hour delay that was 100% their (non-weather related) fault.
I am also hoping to praise an AC employee at YYZ, though she said it would make no difference

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Thanks
Dr. PITUK