SF Joe-

Boy, are we sorry.

Sorry first about your cigar cutter. That must be a real heartbreaker, and to have it taken by some minimum wage person. Gee!

Sorry that on September 12 they didn't have an iron-clad new security system that would ferret out the risk and not inconvenience you and me.

Sorry that it may take mistakes-hey, it may take lot of them-to get this right. What a Gyp! Of course, it took almost 3 years to get from Pearl Harbor to D-Day but they didn't pay our high tax rate, did they?

I'm sure the most sorry are the widows, widowers and orphans of the Sept 11 attacks, who would give up ciagr cutters and just about anything else to try-not assure because life has no assurances-but just try, to avoid another loss of life.

Sorry to ask for a little sacrifice and to put up with a learning curve.

Sorry you were put out.

Sorry indeed.