Originally Posted by MiamiBeach
...A few weeks ago I had found availability for an Iberia flight on their site, and called AA to book...(NO, said the agent)... I thanked her, hung up, called right back and got the seats.
Same here. Had to call AA three times before I finally got IB award availability that was there all the time, only agents 1 and 2 could not see, for some reason. Now I am fighting the hopeless, losing "battle of the IB seat assignment", but that's another story.