Originally Posted by dcsnowwake
thanks I appreciate it......I did do that conference call yesterday and went no where. both blamed each other, with me in the middle not being able to have the EQMs which I need by monday to make premier!
Chase said they posted, MP said no, CHase said yes, MP said no, Chase said, ok ill send up the chain, will take 7-10 days, MP said well nothing we can do sorry!
Chase said takes 10-12 weeks to post the bonus (i think thats BS)
MP said it should post after the first statement, which to me was septmeber 7th, and of course I have nothing at all from the 7th from chase visa, no rdms, or eqms, even though on my paper statement it sayd I should 5122 EQM and 475 RDM posted on my MP account
That's strange. Is it possible that Chase has the wrong MP number for you, if they are insisting the miles have posted? Also, was the person you conferenced in at Chase a supervisor? I would start by calling Chase, work your way up to a supervisor, and then conference in MP if necessary. They do have the authority to get miles posted quickly. When I had an issue (failure to credit EQMs for purchases on UA.com), the Chase CSRs also repeatedly told me that they needed to "put in a ticket" and escalate things up, and that there was nothing else a supervisor would be able to do. When I still politely insisted on speaking with a supervisor and received one, she investigated, called me back within three hours, and had the EQMs posted by the end of the day.