Originally Posted by CMCFlyer
... Knowing it was hopeless at this point, I asked for the certs back and started gathering my paperwork. But the snideness continued, "I'll note your reservation that you *have* been informed that you can only use ONE certificate", with an evil grin. ...
That note can work for you and against her. It will prove she needs additional training. BTW, how and where are you going to ticket it?