Originally Posted by HeathrowGuy
I hope this means that NWA has decided to adhere to the terms of the fare - to further cover the bases, I will send a reply letter via the BBB indicating my recent continued frustrations with getting changes done to my return and on the upgrading.
And -if so- let's hope that NWA quickly instructs it's employees accordingly, saves a lot of time on the phone for us and for NWA.