SusanDK,

I'm glad that you managed to re-route your tickets.

Adventures like this is the one and only reason why I left the travel industry. I just couldn't stand talking to all these people day in and day out. Although I see why there are regulations and why they sometimes hold on to information ($$), the customer should ALWAYS be #1! What makes me the most upset is how most people would never stand up like you.

Some tips that maybe most of this forum already know:

1. VISIT USA. Almost all US domestic airlines have "Visit USA" fares. It basically means that they discount tickets (a lot) given that you have an intercontinental flight into the US. This fare requires the travel agent to search in a different way which in almost all cases are not done. I doubt that the internet agents are doing it by default, at least it was not possible by anyone when I left last year. Since this requires extra knowledge and (more important) work for the travel agent this option will most likely not be presented to anyone who doesn't already know about it...

2. PAKETRESELAGEN (Only Swedish customers). For Swedish customers it is always a good idea to book at least two nights accomodation to your air tickets. This will increase your rights massively. If all dissatisfied customers knew about "Paketreselagen" it would be very costly for the travel agencies... Trust me that I know about this, I've worked with it and I've been in discussions whether to inform passengers on their rights or not... Another reason why I left!