FlyerTalk Forums - View Single Post - Help - SK cancelled my return flight
View Single Post
Old Oct 17, 2006 | 10:12 am
  #4  
SusanDK
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jun 2004
Posts: 3,951
It was never compensation I was looking for, only a reasonable re-routing (not one with a 26 hour layover and a return to final destination delayed by 24 hours).

It took three phone calls of 30-40 minutes each today, but I finally succeeded to get the reschedule I wanted.

Initially, SAS insisted that I either accept a reschedule on the MCO-CPH itinerary via ORD either on the day prior or day after my original departure. I insisted that I wanted to keep my original travel date but would take a re-routing through another city (EWR or IAD).

They tried to say I absolutely had to take the same route (via ORD) as my original schedule, which I found ludicrous since they cancelled the flight for my travel day. I thought it was reasonable to request a re-routing via another city so that my original departure/arrival time was as close to the original booking as possible.

After several calls and being on hold a long time while the agent could check with a supervisor, they agreed to give me the re-routing on my original travel date through EWR with the CO flight from MCO to EWR. I had already checked expertflyer.com and there were plenty of seats available in all fare classes.

It surprised me they had such a problem with this, seeing as switching me to either the day prior or day after was also going to require them to book me on an already over-sold MCO-ORD flight.

So, bottom line, mission accomplished. It's a shame it has to require so much time and effort.

BTW, when I expressed to her my surprise that I had not been informed about this change earlier considering the flight was already cancelled on 1st September, she told me that they weren't required to inform passengers until 14 days prior to the departure! So they had no intention of telling me about this 24-hour delay (and 26-hour layover) until mid-December, when it would certainly have been too late to make a change. The only reason I found out was because one of my other connections had a slight schedule change (20 minutes) so I received an updated itinerary from Travellink.

Susan
SusanDK is offline