Originally Posted by BKKROP
PERSONALLY and I have already done it, is to write a complaint to the Bangkok office, cc your local manager, and certainly make the point about returning to TG, and this is what happens. They are very vulnerable at the moment, you may be pleasantly surprised, regards
Hmmm, BKKROP.....do tell us about your pleasant surprise.
Personally, I think doudou's TG reply may go something like the one I received from them...
"We regret to learn that you were inconvenienced... we hope to have your kind understanding that this was beyond our control...thank you for taking the time to write."
Good luck!