Originally Posted by roadwarriorafrica
Has anyone else had an experience like this?
That is terrible. She should get in touch with customer relations and try and get them to sort something out.
roadwarriorafrica - I seem to recall that you had a similar problem? Didn't they compensate you by giving you a free business class return trip? Hopefully your colleague will get something similar.
I'll keep an eye on my boarding passes in future.
Cheers,
Rick