Originally Posted by JGR01
... I seriously doubt the EXP would ever hang up on a customer .. have you tried calling back (could have been a technical problem rather than bad service).
Just wanted to say I agree with this ... Ive had some pretty complex and frustrating issues on the phone with the EXP desk, and though they arent always able to help, they are almost always friendly, and have never made me feel hurried, and have certainly never hung up on me.