Originally Posted by AA53
The obvious question is why wouldn't you fly direct from JFK and none of this would have happened?
This is Flyertalk.....I thought the ANSWER was obvious

My wife needed a few extra miles to keep her PLT status.
As for calling the EXP line, I did that. They weren't able to help as it was now at airport control. They did offer $100 vouchers each as it was the most they're allowed to give. That was the ONLY offer I recieved.