One of my staff was booked on a J class ticket from NBO-DXB-MEL return. On the DXB-MEL leg, the flight was routed via SIN. When she checked in at NBO, they issued her with two "blue" boarding cards for NBO-DXB and DXB-MEL. She noticed in the J lounge in DXB that she had been given an economy seat for DXB-MEL. When she asked the lounge attendants, they said that J was full and she had been downgraded.

Only after she asked on the aircraft, and the gorund crew in SIN, she was given a J seat from SIN-MEL.

There are 2 sneaky things EK did.

1. They did not inform her on check in at NBO that she had been downgraded and instead issued a Blue Boarding Card and snuck it into the transfer wallet.

2. When they did give her a J seat 1/2 way through the journey, they took the old boarding card showing the economy seat and issued a hand written boarding card in J class for the full journey DXB-MEL.

Has anyone else had an experience like this?