Was booked YYZ-ORD-LAX last week. Suddenly my AC E175 flight to ORD was delayed by 2 hours due to technical.
I approached the concierge (first time I've actually talked to one) and she helped to put me on a direct flight that got me there 25 minutes earlier than planned. Plus I got to spend an extra hour and a bit in the lounge.
The best part is my luggaged arrived with me.
Thanks very much!
EliteTrotter