<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IntFF:
1. On their web KLM refer to 2 kinds of points: Award points & Service points. What is the difference.</font>
Award points are points which can be redeemed for awards. They represent [Total "base" points] + [Total "bonus" points] - [Points for awards redeemed], and they never expire.
Service points are used for calculating status level within Flying Dutchman. You receive service points only for flights. These expire after a year.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IntFF:
2. Segments are understood concept, but how do you earn the Service Points. Are they equivalent to miles or depend on class like AAdvantage points? What is the formula?</font>
The "service point" award chart is a complicated thing, but the formula is loosely based on distance and class of travel. For example, an inter-US flight on NW earns 450 points in coach, 900 in business, and 1800 in first. A JFK-AMS flight on KL earns 1950 points in coach, 3900 points in business, and 7800 points in first.
Give KLM Flying Dutchman a call (+31 20 430 9325 for English-speakesr) and request a copy of their "Program Brochure", which provides a comprehensive overview of the FD program.
Clear as mud, eh?
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