Originally Posted by PhlyingRPh
What is it with agents being unable to validate Aussie ETA's? Same thing happened to Mrs. PhlyingRPH at LAX last summer.
When the agents run a check based on name data in the PNR instead of on the name and/or number (i.e., I don't know about it from the airline-query side, know more about it from the government-query side) applicable when the ETA was issued, some of the agents lose their bearings. It seems like UA has more issue with this than AA, but I don't know if there's something fundamentally different on each airline's end or if it's just coincidence.