Here's the nitty-gritty from KLM's Terms and Conditions

2.2. Service Level

There are three different Service Levels, each with its own Membership Card. These levels are BlueWing, SilverWing, and RoyalWing.

General items concerning Service Levels:

The Service Level to which a Member is entitled is determined by the number of Service Points accumulated, as indicated in the Points Tables, or the number of one-way flights taken by the Member in a Card Year with KLM and/or Airline Partners (extra points from special offers do not count). These points are printed on the Points Statement under Service Level.

The only exception to the preceding clause is renewal of BlueWing membership, for which all points earned during a year are taken into account.

Flying Dutchman BlueWing Members

Upgrading to SilverWing:
BlueWing Members who have accumulated 17.000 Service Points or more, or 20 one-way flights toward the Service Level during the 12 months after issuance of the Card, (for the purpose of this section, this validity period is further referred to as Card Year), will receive a SilverWing Card.

When the SilverWing Card is issued, a maximum of 17.000 Service Points and a maximum of 20 one-way flights will be subtracted from the Service Level.

Renewal:
If a BlueWing Member accumulates less than 10.000 Service Points or 10 one-way flights, the BlueWing membership will be continued automatically. When the new BlueWing membership is granted, a maximum of 10.000 Service Points and a maximum of 10 one-way flights will be subtracted from the Service Level.

Flying Dutchman SilverWing Members

Upgrading to RoyalWing:
SilverWing Members who have accumulated 30.000 Service Points or more, or 40 one-way flights toward the Service Level during a Card Year, will receive a RoyalWing Card. When the RoyalWing Card is issued, a maximum of 30.000 Service Points and a maximum of 40 one-way flights will be subtracted from the Service Level.

Renewal:
If a SilverWing Member accumulates between 17.000 and 30.000 Service Points or 20 one-way flights toward the Service Balance during a Card Year, Member will receive a new SilverWing Card at the end of the Card Year. When the new SilverWing Card is issued, a maximum of 17.000 Service Points and a maximum of 20 one-way flights will be subtracted from the Service Level.

Downgrading to BlueWing:
If a SilverWing Member has not reached 17.000 Service Points or 20 one-way flights on the Service Level after a Card Year, Member will be issued a BlueWing Card and a maximum of 10.000 Service Points and a maximum of 10 one-way flights will be subtracted from the Service Level.

Flying Dutchman RoyalWing Members

Renewal:
If a RoyalWing Member accumulates 30.000 Service Points or more, or 40 one-way flights on the Service Level during a Card Year, Member will receive a new RoyalWing Card at the end of the Card Year. When the new RoyalWing Card is issued, a maximum of 30.000 Service Points and a maximum of 40 one-way flights will be subtracted from the Service Level.

Downgrading to SilverWing:
If a RoyalWing Member has not reached 30.000 Service Points or 40 one-way flights on the Service Level after a Card Year, Member will be issued a SilverWing Card. When the SilverWing Card is issued, a maximum of 17.000 Service Points and a maximum of 20 one-way flights will be subtracted from the Service Level.

The extent of extra services provided by KLM and the benefits arranged with other organizations depend on the Member’s Service Level. Members can find details about these services and benefits in the Flying Dutchman Program Brochure.

All extra services and benefits are subject to change and availability, and local restrictions and alterations may apply.




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