Yes, it is. That's the company. But I booked through cruisecompete.com.

And the saga continues:


Upon suggestions on the cruisecritic.com board (cruisers' answer to FT) I tried to let cruisecompete know about my problem with one of their agencies. I used the live chat option since there was no email address. Here is the transcript:

You are now chatting with Natalia Chitorog (Sales)
Natalia: Welcome to Live Help! My name is Jameson, how may I be of assistance today?
Natalia: Hello, my name is Natalia. How can I assist you today?
Stefan Lampe-Strang: Could you please either give me cruisecompete's email or snail mail address. I have a serious concern about one of your many agencies and would like to report it. Thanks!
Natalia: Can I ask what was the concern about?
Stefan Lampe-Strang: First, there was what I would call a bait and switch. Second I was notified one month after making my booking that my deposit had been declined (a month earlier) and that my reservation had been cancelled. Now it's only waitlisted. (I did rebook today with one of your other agents and am very happy with that.
Natalia: who you booked first?
Stefan Lampe-Strang: should I really do this in a chat?
Natalia: All we discuss I will also forward to the managment
Stefan Lampe-Strang: it was cruise vacation outlet
Natalia: ok
Natalia: so cruise vacation outlet did not give you the right service?
Stefan Lampe-Strang: correct
Natalia: give me one second
Natalia: stay with me
Stefan Lampe-Strang: ok
Natalia: I am trying to help I just need a supervisor to take a look
Stefan Lampe-Strang: i really just want to tell the story to cruisecompete so they know.
Natalia: All I can do right now is to forward this to the managment
Stefan Lampe-Strang: no, I would like an address email or physical for cruisecompete. that's all
Natalia: so sorry can not give that info
Stefan Lampe-Strang: you're kiddding! why not
Natalia: just we are not allowed to give the info is our policy
Stefan Lampe-Strang: have you heard of the better business bureau?
Natalia: no



My last answer was "You will. Thanks!"


Nobbi