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Thread: GF Trip Report for the ITA Software Special (DUB-BKK-DUB in F)
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Old Oct 9, 2006 | 1:31 am
  #9  
NoY
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Originally Posted by coops
I too have a letter of complaint lodged with them.I received a letter from GF head office Bahrain acknowledging my complaint but have received nothing further in about two months.They said these investigations take time...and believe me there were a few things to investigate but I would have expected some form of reply by now.How long did you wait?

Many thanks.
Sounds familiar...I waited about two months actually...got the acknowledgement first then about two months later a letter from the Head of Cust Services apolgising for service lapses related to inflight and limo services. FWIW the so-called special services at LHR were hopeless in resolving matters so I wrote to James Hogan's office (now ex-CEO). Resluted in letter of apology and 5,000 miles into my GF FFP acct - but I had to chase those in too Let us know how you get on.
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