FlyerTalk Forums - View Single Post - What happens when hotels under charge you?
Thread: What happens when hotels under charge you?
View Single Post
Old Oct 8, 2006 | 7:53 pm
  #1  
Swiss Tony
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,252
What happens when hotels under charge you?
A friend of mine stayed at an international chain hotel recently.

On checking out he - or she - attempted to apply a monetary discount voucher to the bill. Front desk didn't really know what to do so made some phone calls. This whole scenario took around 20 minutes and at the end the receptionist simply cancelled all charges - including taxes - other than a small phone bill.

This significantly overvalued the vouchers and was brought to the attention of front desk, but they said that was that.

A few points have now posted to the guests frequent stay account. Can the hotel now audit the bill and try to claw back the correct rate via the credit card left as an imprint?
Swiss Tony is offline  
Reply