Originally Posted by beaubo
Just a gentle reminder.......
When I post info, it is not a CLAIM. It is info confirmed by a NWA agent and memorialized in my record precisely to guarantee the CONSISTENCY of NW policy with other NW CSRs/Supervisors that I might have to come into contact with.
If anyone is not getting the SAME info that I've posted, then you should nicely end your conversation with the NW CSR and call again until you've found a CSR that understands the fare rules.
Good advice. I've had more than my fair share of CSR roulette. I've got about 10 months to find one that will make the changes I may need.
