Outsourcing your ramp work in a spoke city, like PHX, is a lot different than doing it in a hub. There is no comparison. Vast differences in the number of flights handled. Lest the point be misconstrued, there is no issue with outsourcing, per se. In fact, since switching in Newark from being handled by Continental to Air Canada, I estimate baggage is being delivered in half the time it used to take. On the other hand, I have experienced problems transporting my dog twice, in the last month, both times at SeaTac. When the plane disembarks, I usually watch from the terminal, to see he comes out OK. This time, upon arrival, my dog, and someone else's, also on the same flight, were the last items taken off. Then, as the Menzies personnel, and the last of the bags, left on carts, the two dog crates were simply left, unattended, on the conveyor that is used from the hold to the tarmac. There was bright sun, but when I protested to an agent in the termianl. i was given attitude, told it wasn't that hot, and after several minutes, had to raise hell with a supervisor to get those animals removed. Even after that, they took an additional 20 minutes to deliver the live animals to us in bag claim. I was so incensed, that afternoon, I went to Alaska HQ, down the street from the airport, in person, to lodge a complaint. To their credit, two senior managment people came down to the lobby to discuss it. Following assurances that it was an aberration, we subsequently flew back out last Saturday. Alaska has a ramp procedure for handling checked pets. It includes removing a tab, which is attached to an adhesive form they stick on the pet's travel crate. That tab is then brought onboard, and given to the passenger, as assurance everything is OK. As they were closing the door to depart, I realized we had never gotten the tab. I expressed my concern to the gate agent, who at that moment was onbaord getting ready to shut the hatch. She simply said, "there's a dog onbaord, don't worry". We flew to Newark for 5 hours, not knowing whose dog that might be. Fortunately, it turned out to be ours. When we got him, I could see the tab had never been removed. It was a Saturday afternoon, not busy by SeaTac standards and the plane wasn't full. In other words, no pressure. The failure to follow company procedures was unsettling. More distubring was the uncharacteristic unhelpful attitude of terminal workers. It illustrated two things for me. Firstly, there is inadequate supervision of these ramp people from Menzies. Secondly, when discipline breaks down in one group of workers, it infects others. Hence, the uncharacteristicc attitude in the terminal from other employee groups. If they don't fix this thing soon, it will take them down.To me. there is a clear connection between failure to follow procedure, inadequate supervision, contamination of other work groups, lousy baggage delivery, etc.. and this awful ranking in on time performance.