Originally Posted by DaxOmni

Maybe the UK government tries to protect the consumer, but here in the US the government mainly tries to protect the business instead. Good luck trying to get out of this. The only thing that might make the rental company re-think their approach would be bad publicity. Whatever weak consumer protections Americans may have are generally going to be more trouble than they're worth. America is the nation that found Microsoft guilty of abusing its monopolistic status and then let them off the hook by allowing them to hand over some software vouchers to some schools. If you want justice then ignore our anti-consumer legal system and take your case to the press. It's the only avenue we have left.