This is the "other side" of the story.

My son rear ended a Hertz SUV at the end of July. Very minor damage to the Hertz car (bumper only). His car was totaled because it was old, lots of miles and the Hertz car had a hitch that caused a lot of damage to his car.

No question that he was at fault. Filed claim with insurance and Geico tried and tried and tried to get in touch with Hertz. Finally, this week (2+ months after incident), we got a letter from Hertz to contact them about the claim.

They didn't even have the estimate yet. They fix their own cars-providing only photos to Geico. I am concerned about the amount of damage they will claim.

Anyway, I cannot believe it takes them that long to process.