Originally Posted by SealBeach
However, I was told there was nothing special UA could do for me (e.g., no UA-paid for room, no help finding a room beyond what was on the pink slip, etc.). Should I have pushed harder or was I getting the straight scoop?
We had a similar experience at IAD last year. After checking on FT we wrote 1K, who replied with an apology and reimbursement for our hotel. I haven't heard of a policy change in the meantime so suggest you write.