Originally Posted by KVS
However, some amount effort is still required on the user's part, and if someone feels really strongly about this issue, then perhaps they should look into hiring a Travel Agent to do this work for them, or booking through the dumbed-down booking engines, which provide "user-friendly" descriptions of booking classes...
I think the tool is great. No question about it. Aggregating all the information in one interface saves a lot of time.
But there are situation where it doesn't help.
My main issue is that I don't know no dumb down engine available to see the availability of *A awards and the available options are not so great.
- I can call Lufthansa and ask them (takes 5-20 minutes dependin on complexity of routing and wait time in the call center)
- I can use my Awardplanner membership (excellent service!) and ask them to call Lufthansa for me (takes 2 minutes to fill out the online form, but days to get an answer)
- I can try the various booking engines in the KVS tool (but most of them don't show award availability)
So I thought perhaps there is a possibility to use the KVS tool to get an accurate view on the *A award inventory.