Originally Posted by PTravel
I went through SFO yesterday. I've found the TSA folks there generally quite pleasant, and yesterday was no exception. Smiling TSOs, politely assisting people through the process with humor and patience. On my way out, I stopped by a supervisor, and told him I appreciated the pleasant and efficient way his people discharged their responsibilities. The poor guy looked almost stunned -- I suspect he takes a lot of grief. He gave me a sincere thank you, and I felt good for probably having made his day.
I don't like the whole kabuki security aspect of TSA, but I do think the folks at SFO (at least at the UA elite line) really try hard to keep things as nice, unobtrusive and efficient as possible.
I've also found most of the TSA folks in SFO to be courteous. The ticket counters on the other hand...
Glad you had a good experience and I have to say that i commend you for taking the time to thank the Supervisor. We all complain about the problems which is fine, but when they do a good job they should be thanked. Maybe that will start to make them realize that certain things work and certain things don't work. Wishfull thinking on my part, i know.