I didn't think you could make a reservation using points via the website. I thought you had to call. That said, I just cashed in 60,000 points for a two night stay in Florida this past weekend. Called on Wednesday and got exactly what I wanted...a two night stay checking in on Friday.

I got my confirmation email stating that I had a reservation and that I was paying with points...and printed it out...just in case. Arrived at the hotel, they didn't need to see anything but some ID. Checked out on Sunday with no problems. (The guy behind the desk said I had a zero balance, but I should have pressed him for a copy of the bill...just in case.)

All-in-all, this was the easiest award I've cashed in...for anything...ever.