I tried to use VC at the Marriott Lisbon when I found a promotion for elites to be upgraded to Exec. Level or at least lounge access to watch Portugal in the World Cup. I found the offer day of arrival in the morning.

I had requested the upgrade at least but did not ask to have my rate lowered as I understood my rate was locked in 24 hours prior upon their cancellation deadline.

Upon late-arrival 2 copies of the request were stapled to a printed copy of my reservation but no upgrade, no lounge access arranged and no information as to why. Manager on Duty would do nothing. They seemed to know nothing of the promotion that was featured on marriott.com.

The issue was first resolved after afternoon return to hotel after leaving message for manager in morning. I needed to complain for them to change my room.