FlyerTalk Forums - View Single Post - Virtual Concierge - Do they always respond?
Old Oct 1, 2006 | 7:39 pm
  #4  
DJ_Iceman
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Join Date: Dec 2003
Location: Redondo Beach, CA USA
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Posts: 4,041
I'll agree with others that the VC is a mixed bag. I'd say I get an acknowledgement from the hotel only about 10% of the time. My preference requests are honored about 50% of the time, but the room service requests are more like 90%. I've learned to always ask again at check-in if it really matters to me.

That being said, the Fairview Park Marriott is a very good property and I would expect them to follow through appropriately. Good luck.
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