The whole process of claiming tickets on Distancia using LatinPass is very disorganized and slow.

You first call Distancia to make the reservation. You then have to call LatinPass and effetively re-state the schedule in minute detail [flight numbers, times, dates, times]. Why can't they use the record locator?

In the past you then had to go to the 7-Eleven to get a money order and get it mailed to them. Thankfully, it now appears they take credit cards.

Both LatinPass and Distancia personnel have always been courteous and polite...their systems, policies, and procedures need to be Americanized.

As far as claiming directly from Distancia, I am also interested in the response.