It is too bad they do not conduct business through email. It would be more efficient for them and proof for both sides as to what was said, promised, etc.

I would like to see us fax in (a form on WEB site would be better) our requests with our email address on it. Then they send a quick email of receipt within 24 hours. Then after sufficient time for them to get reservations (7 busn. days), handle questions, changes, etc. though email. But I guess that is asking too much.