Latin Pass requires original paperwork for all credits that did not post electronically. They are easy to contact by phone, so that you can tell which items did not post electronically. I do not know the status of the computer system. There was a storm in Miami 2 weeks ago that caused damage. So, if all is not fixed, you may not be able to obtain info on your current postings. Anything you send, make GOOD copies and send a method that requires signature for receipt. Of note: on airline tickets, they want the boarding pass AND the ticket receipt. For my view on LP, see my 8/23 post on "THE BUZZ." Best of luck to you.