I have gotten a million miles, and I have already cashed in some for a few tickets.

I think that poeple will run into similar problems getting credit with other airlines, too-- I've waited months for partner credit on Northwest and Continental. My guess is that since so much is at stake, people's nerves are running high. Believe me, slow and indifferent service is nothing new with the "major" airlines.

I think a key is to work with LatinPass, not against them. One disadvantage of LatinPass itself is that they do not run an airline-- they are like a 3rd party that has to work with other airlines, and as such, they are subject to the partners' delays. Things done in-house work fast: once all postings were in my account, the bonus was posted literally within 2 days. I have also had occasion to request award tickets at the office in Miami when I happened to be in town, and they issued the tickets while I waited.

In my calls, I've found that Jesse is very knowledgable and willing to help-- but again, I try to be flexible and work with her, not demand X, Y, and Z knowing that things must be cleared by the airlines themselves.

The LatinPass people are not out to screw us over. I can send you Argentina trinkets to prove that the bonus is real, and the miles do exist. Please be nice to the LatinPass people-- realizing that this past year has surely been crazy for them.