Originally Posted by tom911

My 700m keyboard started acting up two weeks ago (18 months old). I first noticed it when I could not type the letter "T". I called Dell, and while testing it repetitively typed "5", and gave me all sorts of beeping on startup. I needed a new keyboard. I have to say I was not impressed with any of the folks I dealt with in India. The first person said a tech would be out with a new keyboard, only to be followed by a call the next day at 7 in the morning that they would ship me one to self install (I asked that they send it to my dad as I was in NYC last week). The keyboard didn't show up.

I came home last weekend and called again. Dell told me the tech had my keyboard and had tried unsuccessfully to contact me, and would try again Monday. Monday came and went. I called Tuesday, and was assured the tech would call me. Tuesday came and went. I called Wednesday, got customer service in Canada this time, and had a new keyboard a few hours later. For some reason the tech was trying to call my dad, even though Dell had my home and cell numbers. I'm glad I wasn't a business customer that actually needed this laptop for work.