Some new information, though not a lot.
Hello,
I was speaking with a Chairman CSR yesterday for almost an hour about a number of things having to do with what features were available to additional cardholders. Basically, only the primary card holder gets the HHonors Gold, and Priority Pass. This is one of my main reasons for not making a complete conversion of my charges to the Chairman Card vs. Amex. With Amex, my additional cardholders get lounge access, and SPG Gold.
While I was going through what other features of the Chairman Card were available only to the primary the CSR mentioned that both the HHonors Gold and the Priority Pass access will be extended to additional cardholders next year as part of the new features. I also asked about airline status and he mentioned that this was something they were looking at, but didn't know where it stood.
The roll out plan for the new features is basically an internal Citigroup test group, i.e. Citigroup employees that have the Chairman Card will get the new features first, then Smith Barney clients, and then everyone else. Once current members have been upgraded, the new card will be rolled out to the public. As far as timing is concerned he mentioned that the internal Citigroup test set is being upgraded in Dec / Jan and are being asked to run very specific tests, e.g. purchase X from Y, call us asking about ABC, etc. Smith Barney clients will be upgraded after the Citigroup employees that are Chairman Card holders, and finally current card holders could be upto six months afterwards.
That's all from me.
- SR