Originally Posted by dtc
So after the incident I asked for a complaint form, and a TSA rep gave me the biz card for the Customer Support Manager for San Jose and Monterey airports. I emailed her with my story, and a few hours later got a response saying that I was right.
I have had the same experience in DFW. The screening station didn't have any complaint forms so after looking for them for about 5 minutes the supervisor gave me that CSM contact information. I had a follow-up telephone call within a few days. I was impressed!