Originally Posted by exerda
If this was a matter handled entirely by complaining to the TSA via their online forms, then I would agree with you. However, my statement was in response to your claim that "Pursuing this matter with the AP or the ACLU is just another waste of other people's time."
Having public attention on the matter is a much surer way to get results, as many more people are going to be interested and putting pressure on the TSA.
So the same people who think Hawley is an idiot think that pressure on the TSA is going to have an impact. Plain and simple this boils down to the people they have working for them and their responses in the heat of the moment. You can't change that easily.