FlyerTalk Forums - View Single Post - TSA, WSJ, USA Today, concessions, UA, Air Wis, Skywest, and a revised liquid policy

Sep 27, 2006, 3:12 pm

#13

andyh64000

Join Date: Jul 2006

Location: SEA & RDM

Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold

Posts: 8,037

Quote:

Originally Posted by kevinsac

I just called corporate customer service and told her about MONDAY's announced change and that it is still on the recording when calling the 1K desk.

"Thank you for your concern. But I'm not sure there is anything we can do about that."

I carefully and slowly told her I was not commenting on the TSA policy, but that UA was broadcasting out of date information.

"Yes sir, I understand that. But I am not sure we can do anything about that recording."

I carefully and slowly explained that this recording was playing when I called the 1K reservations number at United Airlines.

"Yes sir, I understand that."

Hang up. But why bother calling again?

I am sure the 1K desk has very little control over the recording. They could inform people of the new policy and disregard the recording when they answer though.

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