<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Exraf:
Booked Y AMS - DTW in April through UK res. because web site is playing up again. Outward flight on the 14th got 11HJ on the 333 no problem. Asked for same seats on returning 333 on 22nd....nothing up to row 22 available. Confirm I'm PE and system has no.but same answer.
Lateral thinking..Helpdesk can sort it. Answer "Flight is full"
More lateral thinking..make pretend booking on NW website...according to their seatmap only 5 seats occupied in first 21 rows.
Now thinking straight. Phone NW res.Tell agent "I'm KLM PE Can I arrange to have a window seat somewhere between rows 11 and 15." Asked why KLM wont do it. I told her they had told me that section was full. So she says "Yes it is full"
Back to lateral thinking. Phone NW as "ordinary" customer" interested in flying DTW - AMS but wife fancied somewhere between row 10 and row 20. Answer "No problem we have availability from row 10 back"
Nearly worth a ticket to see if it was true.
What's going on and why can't I request a seat in this section? 
Exraf</font>
The whole customer service ethos at KLM is non existant, it really begs belief that anyone ever listens to what customers want, let alone actually deliver it. They know they have a loyal band of customers who put up with any old crap service from booking to filing lost baggage reports.
NW constantly makes a mockery of what KLM tell you, it is as if the tail wags the dog.
Wish someone would wake up and smell the air, it stinks.