<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Steve Fenton:
I am currently in discussions with my lawyer over something that happened yesterday with KLM FD and will post it all here to allow you guys to make up your own minds.
Basically FD have taken it upon themselves to remove miles from my account for flights taken in 2001 and 2002. They claim I did not take them.
I have been accused of committing fraud and despite providing boarding cards and proof the person who is dealing with this refuses to give me a straight answer or even a contact number to talk to him directly and is obviously on a mission to see how much business I am going to take away from KLM in a short a space of time possible.
I have even offered to visit his office on Friday when I am in Amsterdam but he evades answering this each time I mention it.
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At some point one has to hire a lawyer..., unfortunately this is also the case in my 12 months odyssey trying to get back Euro 80 in taxes for an award cancelled on Feb. 15 2003 !!
Last deadline is Feb. 29, after that I will forward the staff to my lawyer...
I don`t get paid for argueing with KLM over an issue that is clearly their mistake and based on Steve`s brief description it is the same in his case.
I wrote my last letter to KLM 10 days ago after a nice story in a big german paper about companies that stop outsourcing departments.
We are talking about big players like Bayer or Deutsche Telekom, who are doing it mostly because the handling companies could not guarantee the high standard customers were used to dealing with the original company.
Exactly the same case with KLM..