Originally Posted by rbessler
IANAE (I am not an EXP
), but my understanding is that you can request to be transfered to an EXP Agent of your choice when calling in. YMMV, of course.
I have been calling the EXP desk for a couple of years. In my opinion, heavily. I often (half the time?) talk to someone I have talked to before. But so far, I have never had the need to ask for anyone by name. If whomever answers the phone can always solve your problem, why ask for anyone else?