Originally Posted by KVS
I am not really sure why you insist on "complaining" in advance (IB hasn't denied your claim yet).
You you should just file a claim with IB (in writing) and send copies to AA (which issued your ticket), and BA. If IB refuses to pay, you would then be able to claim from AA/BA.
My fear is that as you canīt comunicate with them, they will just send me a check for $300 euros and then there will be no place to complaint. People here have said that complianing to Iberia is imposible and that they had to fight for a year and send a letter to the CEO in order to be heard. The thing is I am realy realy pissed off by this airline and the way they handle things. With that kind of customer service, now I know why they are loosing customers.