Thanks, though I'm not sure what number you started with, and I know that I never heard a "to speak with a rep" option. (Hitting "0" just kept bringing me back to the start of the automated menu again and again.) I eventually connected by calling 1-800-487-4567, then #1, then #4. This is not one of the numbers listed on their website, though.

This deal has worked great for me and I very much hope they offer it again next year. But I was really frosted to encounter so much difficulty reaching a rep.