Originally Posted by Teacher49
Very interesting. Where, oh where, can one find this written policy?
PLAT and Aadvantage customer service say that none exist that they know of.
AA.com here.
Under "Baggage Customer Service Contacts" it says: "Consequential expenses authorized in advance of purchase by an American Airlines/American Eagle representative can be reimbursed with dated, itemized, original receipts within 45 days at any of our airport or city ticket office locations."
In addition, they should have provide your wife with a pamphlet when she made her claim, that would have a lot of written policies in it.