Originally Posted by Altaflyer
Well except that they are clearly in the wrong according to Transport Canada and a 7 hour consequential delay and $200 of Milton money for someone now not wanting to fly AC is hardly generous. J class was nice but not necc. what they would have wanted. When TC gets involved what level of customer you are is not relevant. Having a ruling on point and ignoring it is not wise from AC's perspective.
Perhaps TC should get involved in lengthy delays caused by mechanical problems with AC. Maybe AC would actually give what is fair then. Both HMY and WS give better compensation for delays when compared to AC. And I'd like to point out that WS is considered a low cost carrier.