I guess what AC is saying is that they never received your tickets. If you kept a copy of tickets, can't you send them another copy or better yet go to a customer ticket office?

It is a problem. As far as the airlines are concerned your ticket is like money. At the worst, can't you just say it was lost and pay their fee and get the net back. Do you have a receipt for the registered letter. While you can't prove what was in it, if they accepted it, don't they have to fess up what they think was in it? I just don't see why you can't get better cooperation from AC.

Some of the airlines lurker on FlyerTalk. You might move this over to the AC board and tell your tale of woe.

[This message has been edited by VicOsaki (edited 11-21-2001).]