Originally Posted by painintheuk
I am using KVS Platinum and trying out the PNR tools, but am having no joy. All 4 methods say that it is the wrong code or last name. Should I be using the 6 digit alpha-numeric Booking Code that I received from aircanada.com? The same that (in theory) I would enter when using 'View bookings' on aircanada.com?
Bookings made directly with AC cannot be accessed via the PNR manager, as they are stored in AC's proprietary RES III system and are not visible to the 'outside world'.
However, you can retrieve AC bookings made via a TA.