Originally Posted by j3823x
I've never had this happen. The first letter has always been my booking code. Only difference I can think of is with YUPs going into A and KUPs going into P. You may want to call AA.com Web Services, 1-800-222-2377 or 1-918-832-1384.
Thanks for the non-800 number. I've been unable to call the PLAT number from Kabul, because the call center is apparently now in India and Skype no longer works. I ended up having my wife change the class to V for $76 more and just ticketed it. I think it's a web site error, and that the price I paid was the correct one. I'll send customer service an email though.