Originally Posted by McFlyPHL
... My upgrade confirmed at booking within the window, yet when I checked in I was moved to the back in a middle seat. Kiosk denied the upgrade, and check in could only assigna middle seat and gate dance. .......I called the CP desk, and they took care of it....
Is this an instance where the CP Desk overrode Airport Control with Upgrade/Seat Selection? I know the Desk can do a lot, but they normally defer to airport control on day of flight - at least that's been my experience.
BTW, was a seat assigned when upgraded at time of booking?